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Citizen Charter

  • The Aim/purpose of this charter is to work for better quality in public service
  • We deliver the following services:
    • Temporary Inner Line Pass (TILP)
    • Photo ILP
    • Permanent Residence Certificate(PRC)
    • Temporary Residence Certificate(TRC)
    • Scheduled Tribe Certificate (STC)
    • Identity Card of Govt. Servants
    • Income Certificate
    • Grant of Trade License (for Rural areas only)
    • Renewal of Trade License(Rural)
    • NOC on Land Encroachment/NOC for Vigilance Clearance
    • Renewal of Arms License
    • Registration of documents
    • Learner License
    • New Driving License
    • New Registration of Vehicle
    • Renewal of Road Tax and Fitness
    • Trasfer of Ownership
    • Issue of NOC
    • Hypothecation and Termination
  • Our aim is to achieve the following service delivery within the prescribed time limit, subject to availability of all the required documents and to ensure timely and transparent delivery of services in accordance with the Arunachal Pradesh Right to Public Service Act, 2016 and Arunachal Pradesh Right to Public Rules, 2017.
  • Our Clients
    • Denizens of the Itanagar Capital region and visitors.
  • Details of Services Provided by this Office:-
Sl No. Nature of Service Department/Branch Room No. Service Delivery Standard Time Limit Documents to be attached Application to be Recommended By
1 Temporary Inner Line Pass (TILP) Jan Suvidha 30 1(one) day
  1. For Govt. employee/their family members:
    • Attested copy of ID Card
    • Recommendation of concerned employer or head of Office where the staff member is working.
    • Passport size photo – 2 copies
  2. For Others:
    • Attested copy of PRC
    • Election Card from Native Place/PAN Card/Ration Card/ Indian Passport / Income Tax Registration Card/ Driving Licence issued by competent authority
    • Passport size photo – 2 copies
 Concerned employer or Head of Office or any other Officer of the Department equivalent to the rank of Under Secretary to Govt. of Arunachal Pradesh.

 

 

 

By Officer related to purpose of visit or other officer equivalent or the rank of under Secretary to Govt. of Arunachal Pradesh.

2 Temporary Inner Line Pass (TILP) Jan Suvidha 30 3(Three) day
  1. For Govt. employee/their family members:
    • Attested copy of ID Card
    • Recommendation of concerned employer or head of Office where the staff member is working.
    • Passport size photo – 2 copies
  2. For Others:
    • Attested copy of PRC
    • Election Card from Native Place/PAN Card/Ration Card/ Indian Passport / Income Tax Registration Card/ Driving Licence issued by competent authority
    • Passport size photo – 2 copies
 Concerned employer or Head of Office or any other Officer of the Department equivalent to the rank of Under Secretary to Govt. of Arunachal Pradesh.

 

 

 

By Officer related to purpose of visit or other officer equivalent or the rank of under Secretary to Govt. of Arunachal Pradesh.

3 Permanent Residence Certificate (PRC) Jan Suvidha 30 3(Three) day
  1. Xerox copy of ST Certificate
  2. Attested Xerox copy of Land allotment passbook (in case of Urban area)
  3. Attested Xerox copy of LPC (in case of Rural area)
  4. Passport size photo – 2 copies
By recommendation of Administrative Officer with seal of concerned area (Itanagar/Naharlagun/ Banderdewa)
4 Temporary Residence Certificate (TRC) Jan Suvidha 30 3(Three) day
  1. For Scheduled Tribe:
    • Attested copy of ST certificate
    • Guardian’s ST Certificate/ ID card
    • Passport size photo – 2 copies
  2. For others :
    • Attested copy of documents of last school attended.
    • Attested copy of guardian’s ID card /ILP
    • Passport size photo – 2 copies
 By recommendation of Administrative Officer with seal of concerned area (Itanagar/Naharlagun/ Banderdewa)
5 Scheduled Tribe Certificate (STC) Jan Suvidha 30 3(Three) day
  1. Attested copy of Father’s ST Certificate
  2. Attested copy of Birth Certificate of the person who required STC
  3. Attested copy of Land allotment passbook in case of Urban area
  4. Attested copy of LPC in case of Rural area
  5. Passport size photo – 2 copies
By recommendation of Administrative Officer with seal of concerned area (Itanagar/Naharlagun/ Banderdewa)
6 Identity Card Jan Suvidha 30 3(Three) day
  1. Attested copy of appointment order / promotion order/ transfer order / Old ID card
  2. Passport size photo – 2 copies
By recommendation of controlling Officer of concerned Department with seal.
7 Income Jan Suvidha 30 3(Three) day
  1. Attested true copy of Salary certificate from their respective DDO/HOD
 By recommendation of controlling Officer of concerned Department with seal.
8 Trade Licence (Rural) Trade License(Jan Suvidha) 30 3(Three) day
  1. LPC
  2. ST Certificate
  3. PRC, Voter ID, Driving License, Aadhaar Card etc. for address and age proof
  4. Self Declaration Affidavit
  5. NOC from area Administrative officer (EAC/CO- Itanagar/ Naharlagun/ Banderdewa
  6. Lease agreement affidavit with LPC/ Building owners, executed before EM.
  7. Passport size photo – 2 No.
  8. Photograph of proposed business building / location
  9. NOC from business/ trade items related to health/ forest/ education/ Agri-Horti/ Town Planning/ Pollution Board & DHS-food License, etc
9 NOC for Vigilance clearance Development Branch 24 15(Fifteen) day
  1. Filled in application form
  2. Recommendation from concerned Head of Office/ Head of Department.
10 Renewal of Arms License Judicial Branch 18 1(one) day
  1. Old Arms licence copy
  2. Required Treasury Challan
11 Registration of documents Judicial Branch 18 1(one) day
12 Learner License District Transport Office DTO Office, Papu Nallah, Naharlagun 15(Fifteen) day
  1. Birth proof certificate
  2. Medical certificate (Form 1-A)
  3. Address proof certificate
  4. A requisite fee in form of Treasury Challan.
13 New Driving License District Transport Office DTO Office, Papu Nallah, Naharlagun 15(Fifteen) day
  1. Birth proof certificate
  2. Medical certificate (Form 1-A)
  3. Address proof certificate
  4. A requisite fee in form of Treasury Challan.
  5. Learner License
14 Renewal of Driving License. District Transport Office DTO Office, Papu Nallah, Naharlagun 15(Fifteen) day
  1. Old Driving License (In case of other district or State a NOC will be required.)
  2. Medical certificate (Form 1-A, if validity expired for more than 1 month clause)
  3. A requisite fee in form of Treasury Challan.
15 New registration of vehicle District Transport Office DTO Office, Papu Nallah, Naharlagun 10-15 days
  • Form 22, Form 21, Tax- Invoice
  • Form 20.
  • Insurance copy
  • Address proof
  • Temporary Registration certificate
  • A requisite fee in form of Treasury Challan
    • 16 Renewal of Road Tax and Fitness District Transport Office DTO Office, Papu Nallah, Naharlagun 10-15 days
    1. Old Registration Certificate, Fitness
    2. Form 25,PUC
    3. Insurance copy
    17 Transfer of Ownership District Transport Office DTO Office, Papu Nallah, Naharlagun 10-15 dats
    1. Form 29 & 30
    2. Stamp paper which is to be executed through any Executive Magistrate
    3. Address Proof of new owner
    4. A requisite fee in form of Treasury Challan
    5. Insurance copy
    18 Issue of NOC District Transport Office DTO Office, Papu Nallah, Naharlagun 10-15 dats
    1. Form 28
    2. National Crime Report Bureau (NCRB)
    3. Old Registration certificate
    4. A requisite fee in form of Treasury Challan
    19 Hypothecation add Termination District Transport Office DTO Office, Papu Nallah, Naharlagun 10-15 dats
    1. Loan Sanction and Liquidation certificate respectively from concerned bank/ Financer.
    *Subject to workload/ consecutive holidays
    • Availability of prescribed forms:
    Title of the Form Fees to be Paid
    Inner Line Pass(ILP) Rs. 10/-
    Permanent Residence Certificate Rs. 10/-
    Temporary Residence Certificate Rs. 10/-
    Schedule Tribe Certificate Rs. 10/-
    Identity Card Rs. 10/-
    Vigilance Clearance Form Rs. 20/-
    Trading Licence Rs. 20/-
    • In case of any grievances, please contact: SDO (Hq), 1st Floor, Room No.10
    • Forms are also available in the web at www.itanagar.nic.in and can be downloaded
    • Expectations from Service Recipients
      • Submission of duly filled applications along with requisite documents and fees.
      • Timely submission of applications to avoid last minute hurry.
    • Complaint Redressal System
      • Feel free to drop your complaints/grievances in the “Grievances Box”.
      • Courteous and helpful service will be extended by all the Staff. If you have any complaints to make in the delivery of the above standards you are welcome to register your complaints with the following officers.
    Name and Designation of the officer Telephone/ Fax/ email
    Deputy Commissioner 09436666001
    0360-2954524 (o)
    dcitanagar@gmail.com
    dc-cc-arn@nic.in
    SDO, DC Office, 1st Floor, Room No.10 Mob No.9436229286
    • Complains/Grievances can also be lodged at our Official Webpage; www.itanagar.nic.in
    • We seek your cooperation on the following:
      • Citizen’s Charter is a joint effort between us and you to improve the quality of service provided by us and we request you to help us.
    • Our helpline Number is: 0360-2954524 / 9436666001 (M)
    • We are committed to constantly revise and improve the services being offered under the Charter.

    LET US JOIN IN MAKING THIS CHARTER A SUCCESS!